A digital space has been created for individuals dealing with anxiety and depression.

A study conducted by RANEPA involving 1,600 participants revealed that only 40% of Russians do not experience anxiety, highlighting the urgent need to adapt digital spaces for users with mental health conditions. Mentality refers to the unique psychological makeup of an individual that influences their thinking and perception of the world around them, which can complicate social adaptation, including in digital environments.

“Psychological characteristics affect how individuals perceive interfaces and information flows,” notes Irina Bulgakova, PhD in Political Science and Associate Professor at the Department of Computer Design at the Institute of Advanced Technologies and Industrial Programming at MIREA. “Our goal is to create conditions under which every user, regardless of their state, can comfortably and safely interact with digital products.”

Utilizing the method of abstraction, researchers from MIREA analyzed inclusive design principles aimed at supporting mental health. These principles were systematized on the platform Design Patterns for Mental Health, enabling the development of a unique browser extension that aids users with mental health conditions in navigating the digital world without the need for complete website redesigns.

Based on the results of empirical research, MIREA specialists proposed a series of recommendations for creating solutions that support users in the digital space. These recommendations cover important aspects such as accessibility, progress visualization, and adaptation to weak internet connections. The findings of the project were published in the Proceedings of the IV National Conference with International Participation “Inclusive Design — Opportunities for All.”

The core principles and patterns of inclusive design focus on creating a comfortable and accessible digital space for all users, including those with mental health conditions.

One of the key principles is “Listening and Responding.” This entails providing quick feedback (within 24 hours) and actively engaging with users. It includes multiple channels for self-expression, creating safe spaces for mutual support, and minimizing the repetition of traumatic information.

An important aspect is the thesis: “Make the service human.” Here, the emphasis is on the importance of live assistance from mental health professionals. This principle involves creating a positive image, providing transparent information about contact channels, specifying working hours, managing user expectations, and recommending local support services.

The principle “Give Control” allows users to determine their level and type of support. This includes the ability to track their own progress, set individual goals, and encourage self-service.

“Be Extremely Clear” is another essential principle. Clear representation of services enables users to make informed decisions. Information should be accessible and easy to comprehend.

The principle “Adapt to Changing Needs” emphasizes the flexibility of services, allowing for the provision of simple assistance even with weak internet connections. This is particularly important for users with limited technical capabilities.

“Create a Safe Space” is a key element of inclusive design. Safety and trust play a vital role when seeking help. This includes the ability to quickly log out, various levels of anonymity, and protection of personal data.

Finally, the principle “Be Reliable and Consistent” ensures stable and predictable service with the fulfillment of all commitments to users. It is important to provide alternative access routes to services and to timely inform users about potential changes.

These principles help create digital services that consider the diverse needs of users and make the online space more inclusive and comfortable for everyone.

The extension is based on the aforementioned principles of inclusive design and is intended for users aged 12 to 45 with specific mental health conditions. The name “CalmSurf” symbolizes the creation of a calm and safe environment for internet surfing. The extension combines ethical monetization approaches with active promotion to foster a more inclusive online environment.

“Our main task was to create a tool that truly makes life easier for people with mental health conditions,” says the project author, MIREA student Mikhail Shevchenko. “We want everyone to feel confident and at ease in the digital world.”